Payment & Cancellation Policies

Payment is required at the time of service/procedure.

To ensure that your services start on time, we request that you arrive at least 15 minutes prior to your scheduled service. If you are late, it will cut into your service time or could cause your appointment to be cancelled. If this occurs our cancellation policy will take effect.. Please call us if you are going to be late.

For Spa services: when you schedule your appointment you will be asked for your credit card number or your gift card number to hold the reservation. We require at least 24 hours notice (48 hours if your reservation is for multiple services or for more that one person) to cancel or reschedule your appointment. If you should need to cancel in less than 24 hours (48 hours for multiple services or for more than one person) or if you simply do not show up for your appointment, there could be a charge to your credit card for the full amount of the services scheduled, or it could void your gift card.

For Medical/Laser Services: The above cancellation policy applies. A non-refundable $100 deposit is to be paid to schedule a medical/laser procedure. This deposit will be applied to the stated price of the procedure. If you cancel in less than 24 hours or simply do not show up, this deposit will not be refunded and cannot be applied to a rescheduled procedure.